TERMS & CONDITIONS

TL;DR: Pricing is in EUR. This is a subscription that auto-renews unless cancelled. By subscribing, you agree to these Terms & Conditions. Cancellation requires at least 7 days’ notice. We offer a 14-day money-back guarantee for our social media posting service; after that, no refunds.

Effective January 1, 2025

This Terms of Service Agreement (the “Agreement”) outlines the terms and conditions under which you (the “Client”) engage €95 Euro Social to provide the services described herein. This is a legally binding agreement between you and €95 Euro Social. By becoming a €95 Euro Social client, you agree to these terms. The “Effective Date” is the date you submit your order for Services to €95 Euro Social.

1. Services

€95 Euro Social will provide Services to the Client as described on our website and product pages. This Agreement supersedes all previous versions and is presented during sign-up for your approval. It is your responsibility to read these terms carefully.

1.1 Third-Party Platforms

Because we operate on platforms such as Facebook, Instagram, X (Twitter), Google Business Profile, Pinterest, and LinkedIn, certain issues (e.g., disconnections, password changes, platform outages) may be outside our control.
If you change your password or security settings, you must promptly notify €95 Euro Social to prevent service interruption.

We recommend reviewing your accounts and our work at least once per week and providing feedback. If a disconnection or access issue prevents posting, the Client agrees not to hold €95 Euro Social liable. As long as we continue creating content for your business, we are fulfilling our service obligations. Once access is restored, we will catch up missed posts (e.g., posting twice per day until the backlog is cleared). Missed posts due to client-side lockouts do not qualify for refunds. See Sections 3.3–3.11 for cancellation and refund details.

2. €95 Euro Social Obligations

2.1 Service Provision

€95 Euro Social will provide Services according to our standard policies and procedures. We reserve the right to decline Clients at our sole discretion and will manage all aspects of delivering the Services.

2.2 Policies and Updates

All rules, policies, and operating procedures concerning privacy, pricing, package inclusions, and customer service apply and may be modified from time to time at our discretion. If we retire a package, you may be grandfathered if feasible, at our sole discretion.

3. Services, Fees, and Payment

3.1 Fees

All fees are due in advance of service. A valid payment method must be kept on file for recurring charges.

3.2 Billing Cycle & Suspension

Initial service charges are paid upfront. Thereafter, your payment method will be charged on the monthly anniversary of your initial order. If a charge fails and remains unpaid by the due date, Services will be suspended until payment is secured. Suspension due to non-payment does not entitle you to prorated credits.

3.3 Refund Policy (14-Day Guarantee & Limits)

We offer a 14-day money-back guarantee on your initial subscription for social media content services (e.g., Social Media Management, Short-Form Reels Content).
The 14-day guarantee does not apply to: Ad Management (Meta/Google/TikTok), SEO Services, Instagram Growth, or any custom/add-on services.
Refunds within the 14-day window are processed only after all related social content created by €95 Euro Social has been deleted from your pages, and you agree not to use any of that content thereafter.
After 14 days, no refunds are issued.
All fees compensate time and labour, not specific marketing outcomes. If we make a substantiated error, we may issue service credits at our discretion.

3.4 Cancellations

Cancellations are self-service via your client portal (Subscriptions section). We do not issue prorated refunds for early cancellations. On request, we’ll complete the remaining billed month(s).
For discounted multi-month plans: if you cancel early but request continued service delivery, we may require payment of the difference to standard monthly pricing before continuing.

3.5 Past-Due & Back-Payments

If we continue working on a past-due account that has not been cancelled, charges will accrue as back-payments due. We do not charge interest. We maintain detailed records of work and communications.

3.6 Service Start & Onboarding

Services begin on the sign-up date when onboarding starts (not the date of your first published post). We do not charge a separate setup fee; setup is included in your monthly fee.
If onboarding extends beyond 7 business days due to our delay, we will adjust your billing date so you receive a full month of service once at least one profile is onboarded.

3.7 Agreement Supremacy & Variances

This Agreement supersedes all other agreements, instructions, or claims on the same subject matter, including any statements by team members, unless a variance is formally agreed in writing by the Client and executive-level management at €95 Euro Social.

3.8 Multi-Platform Posting & Missed Posts

If your pages disconnect from our publishing software, you will be automatically notified to reconnect. Failure to reconnect is your responsibility. We are not liable and do not issue credits/refunds for posts missed during disconnection. We will reschedule posts after reconnection.
If we are creating social posts and sending them for review (in the Content Panel or via approved method), we are fulfilling our contractual obligation.

3.9 Post Quality & Approvals

Social media management is highly tailored. If you require pre-approval of posts, your plan must include the Content Panel (included in our Pro, Growth, and Premium Social Media Posts plans). If your plan does not include Content Panel, we will send content for manual sharing.
Typographical errors or date mis-queues (e.g., a holiday post shared on the wrong day) can occur due to scheduling adjustments. For each substantiated incident, we offer a 5% service credit (approximately the value of one post), based on your plan. No refunds for typos or date mismatches.

3.10 Content Review, Edits & Backlog

All plans continue to be fulfilled even without client feedback/approval unless cancelled. If the Client pauses approvals, they may resume later.
Our policy is to pause billing while previously created plans are approved and posted (clearing the backlog). After the backlog is posted, you may cancel or resume normal billing.
The Client agrees to one round of edits per week of plans.

3.11 Regular Reviews by Client

You agree to review your Content Panel and social profiles for about 10 minutes every other week to ensure posts meet expectations and platforms are connected. €95 Euro Social is not responsible for missed posts due to platform disconnects, security lockouts, or for editing/removing content posted over two weeks prior.

3.12 Blog Posts

After delivery of the first draft, a maximum of two revisions is included. Blog articles are deemed final after 4 weeks without feedback, and no further revisions will be made thereafter.

3.13 Reseller Programme

These Terms apply to any customers you onboard as a reseller. We recommend using this Agreement as your client template.
Resellers must pay in advance for their customers and are solely responsible for collecting their customers’ payments. If your customer fails to pay you, no refunds are issued by €95 Euro Social.
You must promptly notify us of client cancellations. If we continue Services due to lack of notice, you are responsible for those charges. No refunds once a client is onboarded.
Resellers must facilitate timely communication between their clients and €95 Euro Social. We do not issue refunds for missed posts caused by disconnects or delays in communication.

3.14 Breaches & Collections

If a Client breaches these Terms, we will assert our rights and may pursue collections and other legal remedies. Your account may be referred to a debt collection agency, and we may report the matter to appropriate credit reference agencies in your jurisdiction.

3.15 Less Tech-Savvy Clients

We invest considerable time onboarding and supporting accounts (explaining processes, emails, calls). This is billable service time. If you cancel after the 14-day money-back period, no refunds are provided; you may continue using the service until the end of the paid month.

3.16 Resellers Using Third-Party Schedulers

If you joined as a Reseller using your own scheduling platform and then cancel that platform, we must pause your services until we onboard you to our system. If you cancel that platform without notice and do not wish to continue with €95 Euro Social, you forfeit any remaining balance of the month; no prorated refunds are provided. Third-party platforms and €95 Euro Social are separate services and must be cancelled separately.

3.17 Business Model & Phone Communication

As a subscription-based social media service (not a full-service agency), we provide inbound customer support. You are responsible for regularly checking your pages/Content Panel and providing feedback.
We offer a free 30-minute consultation before sign-up and a free 15-minute onboarding call after sign-up. Thereafter, support is via live chat, email, or tickets through the client portal to keep costs low. Please avoid booking support calls; they will be cancelled.

3.18 Phone Support Policy

Please review our Phone Support Policy in the Help Center / Knowledge Base (available from your client portal).

4. Warranty Disclaimers

4.1 Refund Policy Reminder

After the 14-day money-back guarantee period has lapsed, no refunds will be issued. If we fail to create at least one post per week under your plan, you agree to accept a service credit equivalent to the value of that missed post.

4.2 No Warranties

€95 Euro Social disclaims all warranties related to this Agreement, the Services, and any support/materials provided—express or implied—including merchantability, fitness for a particular purpose, title, non-infringement, consistency of performance, and usage of trade.

5. Indemnity

5.1 General Indemnity

The Client agrees to indemnify and hold harmless €95 Euro Social, its customers, suppliers, directors, officers, agents, and employees from any and all losses, costs, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from the Client’s breach of this Agreement.

5.2 Account Suspensions, Access Loss, Deletions

The Client agrees to indemnify and hold harmless €95 Euro Social from all losses and liabilities related to social media suspensions, copyright disputes, loss of access, account deletion, or other third-party platform issues.
Causes may include (without limitation) use of bots, violating platform TOS, misclassifying personal vs. business accounts, failure to verify accounts, or never logging in. You must log in regularly (weekly is standard; at minimum, monthly). This also applies to reseller clients, who should sign a similar contract.

5.3 Content & Copyright

We use images you provide or select from licensed/royalty-free databases. Despite this, you assume full responsibility for content posted on your accounts and agree to indemnify and hold us harmless from any claims of copyright infringement related to your content.

6. Limitation of Liability

€95 Euro Social shall not be liable to the Client (or anyone claiming through the Client) for any indirect, consequential, incidental, special, or lost-profit damages, whether in contract or tort, even if advised of such possibilities.
In all cases, our maximum aggregate liability shall not exceed the amount paid to €95 Euro Social by the Client for the previous one (1) month of Services. This limit is cumulative; multiple claims do not increase the limit. The Client acknowledges these limitations are essential to the parties’ bargain.

7. Miscellaneous

This Agreement constitutes the entire understanding of the parties regarding its subject matter. We may amend these Terms at our discretion; the most current version will be published and notification may be sent to your last known email address.
This Agreement binds and benefits successors and permitted assigns; the Client may not assign it without our prior written consent.
Governing law and venue are as set out in Section 11.
Notices may be delivered by email (English) to the address on file, or by certified/registered post.
If any provision is deemed unenforceable, it shall be limited or severed to the minimum extent necessary, and the remainder shall remain in force.
No waiver of any breach shall be deemed a waiver of any subsequent breach.

8. Credit Card Disputes

If you file a payment dispute/chargeback, all credits, refunds, and work pause immediately until the dispute is resolved. Disputes can take 1–3 months (or longer). In most cases, a negotiated solution is faster and more favourable for both parties.

9. Severability and Waiver

If any provision is held contrary to law, it shall be construed to reflect the parties’ intentions as closely as possible, with all other provisions remaining in full force.
The failure of €95 Euro Social to enforce any right or provision shall not constitute a waiver unless acknowledged in writing.

10. Complete Agreement

These Terms comprise the entire agreement between you and €95 Euro Social and supersede all prior or contemporaneous negotiations, discussions, or agreements on this subject.

11. Governing Law and Venue

These Terms are governed by Spanish law. Any disputes shall be resolved exclusively in the courts of Valencia, Spain.

12. Contact Us

Questions or concerns? Please contact €95 Euro Social via your client portal or our standard support channels (live chat, email, or tickets).